We strive to ensure your complete satisfaction with our products. Please read our refund and return policy carefully.
Return Eligibility
To be eligible for a return or refund, please ensure that your item is:
- Returned within 30 days of purchase
- Unused and in its original condition, including original packaging
- Not a non-returnable item, such as perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, or certain health and personal care items
Return Process
- Proof of Purchase: Please provide a copy of your original purchase receipt or order confirmation.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service.
- Return Address: Please contact our customer support team to obtain the correct return address.
Refund Conditions
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 30 business days.
- Partial Refunds: Partial refunds may be issued for items that show signs of use, damage, or missing parts (not due to our error).
- Sale Items: Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. Please contact our customer support team to initiate an exchange.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
- Items Not Marked as Gifts: If the item was not marked as a gift, we will send the refund to the original purchaser.
Please note: We are not responsible for lost or damaged return shipments. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
For any questions or concerns regarding our refund and return policy, please contact our customer support team.